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January 6, 2020
Answered

Online to use Photoshop?

  • January 6, 2020
  • 1 reply
  • 440 views

Why do I need to be logged in to use Photoshop, Bridge and Premiereto use? Can I have a way that allows me to use them offline. Occasionally I will be in a spot where work needs to be done and no one has a signal. Please advise. Im on 2019 MBP. Thasnks!

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Correct answer Jeffrey_A_Wright

ChrisKingPhoto, an annual Creative Cloud membership, can be offline for up to 99 days.  I did review the activation history for your account, and I see an excessive amount of activations coming from one of your computers.  As a recent example, one of the computers attempted to activate five times on January 6th.  This is most unusual, and the likely cause is the activation files on the computer being damaged or modified, thus requiring a new activation request to be sent.  While you are online, this is no problem, but if the files are damaged while you are offline, then you would be unable to use your CC applications until a new activation request is made successfully.

 

ChrisKingPhoto, I would recommend reviewing the settings for any software or utility that is installed on the computer and can affect the files on the computer.  If you are unsure if a particular security utility is causing the problem, then I would please try temporarily disabling the software to see if the excessive amount of activation requests are reduced.

 

For more information on the use of Creative Cloud applications in an offline environment, please see https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
January 6, 2020

ChrisKingPhoto, an annual Creative Cloud membership, can be offline for up to 99 days.  I did review the activation history for your account, and I see an excessive amount of activations coming from one of your computers.  As a recent example, one of the computers attempted to activate five times on January 6th.  This is most unusual, and the likely cause is the activation files on the computer being damaged or modified, thus requiring a new activation request to be sent.  While you are online, this is no problem, but if the files are damaged while you are offline, then you would be unable to use your CC applications until a new activation request is made successfully.

 

ChrisKingPhoto, I would recommend reviewing the settings for any software or utility that is installed on the computer and can affect the files on the computer.  If you are unsure if a particular security utility is causing the problem, then I would please try temporarily disabling the software to see if the excessive amount of activation requests are reduced.

 

For more information on the use of Creative Cloud applications in an offline environment, please see https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.