Order cancellation

Forum|Forum|3 years ago
June 4, 2022
3 replies
212 views

I've been subscribed to Premiere Pro, but now I'd like to cancel my subscription. However, every time I enter https://account.adobe.com/plans and click the cancel subscription button, then type in my password, I get an infinite loading screen. After that, I get an infinite loading screen every time I try access account.adobe.com.

I can't find an email address or any way to contact adobe support. Can anyone help me?

2022-06-04_14-41-18.zip

Error or problem

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi there,

We're sorry for the trouble. We can see that you have an active subscription for Premiere Pro since last 8 months and 7 days. We would recommend taking a look at this article for any cancellation related queries: https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/m-p/11885718

However if you wish to chat/talk to our support team, you can do that following the link suggested by the expert above.

Note: Please do not share any confidential info(like email, bank details, contact number, etc) here. This is a public forum.

Peru Bob

Community Expert

I've moved this to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.htmlsasters/

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded