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A
abrandfoodm98532617
Participant
January 23, 2019
Answered

Order History / Shop/adobe.com is not working

  • January 23, 2019
  • 5 replies
  • 6534 views

Hello Adobe,

I facing the problem to trace back the billing history. I need to have a copy of the invoice.

I tried Print a copy of the invoice for your Adobe purchase.

But it doesn't show as the link No.4 as shown.

Clicked the Adobe Store, it mentioned this page is not working.

Appreciate if anyone can help me to solve this. So far I have successfully entered the page once and download the Photoshop CC invoice for Dec 2018, but after refresh, it failed to load the page again. I tried almost 1 week.

Thank you.

This topic has been closed for replies.
Correct answer Ani*Adobe

Hi there,

Tried reaching out via phone but could not get connected. We have emailed you the invoices.

^Ani

5 replies

S
stevent7852702
Participating Frequently
July 9, 2019

Hi Ani, that's another 2 months. Can i trouble you to email me my invoice for Apr, May and June?

thank you!

C
calances42676417
Participant
October 6, 2020

This is a multi-year long running problem with them and they are still not able to resolve this.

    S
    stevent7852702
    Participating Frequently
    April 9, 2019

    this seems to be a recurring problem.

    typically the transaction history will take a couple of minutes to load, but if you get a blank screen or an error. it's definitely due to timeout. seems like one very bad database design.

    will appreciate if this gets fixed for good, please.

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    April 9, 2019

    Hi there,

    Thank you for your feedback. Could you try using a new browser or try clearing the cookie and cache of the current one and see if it helps.

    ^Ani

    S
    stevent7852702
    Participating Frequently
    April 9, 2019

    Hello Ani, it's a http 504. server time out.

    i tried on different browser, different computer, even different network.

    Alexis_Huang
    Alexis_Huang
    Participant
    February 7, 2019

    This has been an issue for a really long time. It's very disappointing. Can you please have your tech team fix it? It's very inconvenient especially my company has 6 accounts with you and as Finance, I need to phone or email requests for invoices every month.

    Thank you for your help!

    Ani*Adobe
    Community Manager
    Ani*AdobeCommunity Manager
    Community Manager
    February 12, 2019

    Hi there,

    For individual accounts, the invoices needs to manually downloaded from orders separately. Since your org has 5+ users, you can upgrade your account to Creative Cloud for teams. One page of invoice will include monthly charges for users and rest of the details.

    ^Ani

    mijkle_s
    mijkle_s
    Participant
    January 30, 2019

    Hi, I am having a similar issue. My bank statement shows debits for "Adobe Photogphy Plan" throughout the FY 18 Financial year but I don't see the order history in the Order History view in my Adobe account.

    Pls advise. thanks

    mijkle_s
    mijkle_s
    Participant
    January 30, 2019

    Hang on... I've worked it out. Need to select the Order ID to expose the billing.

      Ani*Adobe
      Community Manager
      Ani*AdobeCommunity Manager
      Community Manager
      January 31, 2019

      Glad that it worked for you. Thank you for updating this thread

      ^Ani

        Ani*Adobe
        Community Manager
        Ani*AdobeCommunity Manager
        Community Manager
        January 23, 2019

        Hi there,

        Apologies for the inconvenience.

        Have you tried using another browser or try deleting the cookie/cache of this browser and see if you're still having the same problem.

        ^Ani

        A
        abrandfoodm98532617Author
        Participant
        January 25, 2019

        Hi Adobe Ani,

        Thanks for the reply.

        I tried with FireFox with cleaned caches, it brought me to "www.adobe.com/dr_account_my" and with an empty page. Google Chrome with cleaned caches, brought me to "Adobe Store-APAC & LATAM Online Store - SELF_SERVICE_SUBSCRIPTION_HISTORY_LIST_PAGE_TITLE " but the page is not working.

        Can help?

        Ani*Adobe
        Community Manager
        Ani*AdobeCommunity ManagerCorrect answer
        Community Manager
        January 25, 2019

        Hi there,

        Tried reaching out via phone but could not get connected. We have emailed you the invoices.

        ^Ani

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