Our prepaid bill suddenly doubled

Forum|Forum|1 year ago
January 21, 2025
2 replies
561 views

Dear Adobe

our organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?

Billing

kglad

Community Expert

do you have a teams or enterprise subscription?

P

PreventieAuthor

Participant

Bill in attachment. I cannot make out if it is Team or Enterprise.

IEN2024003034167.pdf

kglad

Community Expert

check your account, https://account.adobe.com

P

PreventieAuthor

Participant

Dear Adobe

our organisation PROFO has had the Creative Cloud all apps for some years. Yesterday I used Adobe and got the message that our payent did not pass since the card was not valid (though it still was). We added another new card and the payment passed. To our surprise, the amount was suddenly doubled (from €362,75 to €780,74) and we got the message that we could no longer get a discount. How is this possible all of sudden? We are a small non-profit and got the discount because of this and our work with youngsters. Why did Adobe cancel the discount?

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