Over billing for product I never signed up for

Question

I have been billed monthly for $43.67 for Adobe Stock - 3 assists/month

this is the EXACT same amount as my Adobe Cloud which I did subscribe for....

when I contacted support they said they would refund me

today I discovered my Visa was billed $43.67 two times again... and I cancelled both the cloud monthly membership (switched to an annual payment so I can track it better) and again for the Adobe Stock subscription - which is STRANGE as the usual day for the monthly payment was the 22nd

Seems they just charged my visa again for no reason?

so I tried support and they disconnected me and then I went in a wait 'que' for 40 min before I gave up trying to get through....

this I

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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