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Overcharged after cancelling trial

New Here ,
Jun 01, 2021 Jun 01, 2021

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I started a free trial for the full plan and later cancelled it in the same day realizing it isnt what I wanted, a momth later I was charged for the full service of around $170, I was irritated and attempted to cancel again to find the 80 dollar cancellation fee. It is now over a month later and I have now been charged another $80 for the service in which I have already cancelled twice... I am trying to actually contact someone through the help center but Im getting caught in this endless loop where its pre-set questions and Im getting extremely frustrated being $300+ out from this software that I have now cancelled twice.

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Error or problem, FAQ, Performance, User interface or workspaces

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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https://community.adobe.com/t5/account-payment-plan/cancelled-subscription-still-getting-charged/td-...

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Moved thread to Account.......forum.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Evidently you didn't cancel.  Or you have another account under a different email.

 

Did you cancel within the 14 day grace period?

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Adobe Help Center on the same page. Click on the Chat icon.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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