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Boa noite
contratei um pacote mensal e foi cobrado o anual. Alguém poderia me ajudar?
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Hi there,
I don't see any active subscription under the ID that you are using with this community. Could you help us understand more about your concern? Did you purchase a monthly subscription and were charged in a year?
Feel free to update the thread for any other questions.
^KS
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if you need/want to change your subscription, contact adobe support (after answering the previous post questions).
there are 2 ways to contact adobe support; chat and twitter (now x):
chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
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