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Rute280115239js1
Participant
January 19, 2023
Answered

Pagamento Duplicado

  • January 19, 2023
  • 3 replies
  • 958 views

Já me foi retirado 2 vezes deste mês para o pagamento. Mesmo assim,continua a dizer que o pagamento não foi efetuado.

Como assim? Se foi retirado DUAS VEZES????.

This topic has been closed for replies.
Correct answer Manan Joshi

Hi @Rute280115239js1,

You will need to contact Adobe support for this. If you have a Teams/Enterprise subscription then contact via the Adobe Console > Support

If you and individual subscription the follow the steps mentioned below

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

N
Nelson Espindola
Participant
January 22, 2024

aconteceu a mesma coisa comigo! me foi cobrado 2x

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 22, 2024

Nelson, thanks for your question. Which Adobe software or service is your question about a duplicate payment for? If you have two active Adobe subscriptions, then see https://adobe.ly/49362Xt for more information. ^JW

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2023

    these are user forums, so no one here can fix this for you.  assuming you have an individual subscription, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    <moved from enterprise & teams>

    R
    Rute280115239js1Author
    Participant
    January 19, 2023

    I've tried to contact, like simple chat,but i can't 😕😕 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 19, 2023

    try a different browser or use phone or twitter.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    January 19, 2023

    Hi @Rute280115239js1,

    You will need to contact Adobe support for this. If you have a Teams/Enterprise subscription then contact via the Adobe Console > Support

    If you and individual subscription the follow the steps mentioned below

    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    R
    Rute280115239js1Author
    Participant
    January 20, 2023

    Um moderador pode apagar este post? Já foi resolvido

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 20, 2023

    better to leave it.  it may help someone else.  but glad it's solved.

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