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Pagamento

New Here ,
Oct 06, 2023 Oct 06, 2023

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Bom dia. Me chamo Raillany. Estou tentando renovar minhas assinatura Adobe Premium no valor de 22,99. Porém não estou conseguindo. Já desinstalei o app, já consegui com o suporte do banco, e por lá está tudo ok com o cartão que efetuo o pagamento. Já tentei pagar por outro banco, mas também sem sucesso. Peço por favor que tentei solucionar esse problema o quanto antes, pois preciso assinar documentos e enviar de volta. Desde já agradeço pelo atendimento. 

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Community Expert ,
Oct 06, 2023 Oct 06, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

=========================================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



<"moved from using the community bugs">

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