Paid, account didnt update.

[joshua_7723]

I updated my card and processed the payment, which went through and is showing as a finalized charge on my bank statement, BUT, the cloud app and account still say payment needs to be updated. This is problematic. 

[joshua_7723]

heres whats shown on my bank statement. 

[Bani Verma]

Hi @joshua_7723,

I am moving your query to the correct community, where experts can help you better. 

In the meantime, I would recommend trying the troubleshooting steps shared in the following help document to resolve this issue: https://adobe.ly/4jbroXx;

Thanks,
^BS

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[kglad]

what's your account show, https://account.adobe.com

[Shivangi_Gupta]

Hi @joshua_7723,

I confirm that your payment is processed and your subscription is active. Could you sign out an sign back in to your CC desktop application and then test the issue again.
Also, did you try the steps mentioned in this article as suggested by my colleague above? https://adobe.ly/4dmLqwW

Let us know.

^Shivangi