paid for creative cloud but they auto purcahsed adobe stock membership as well

[usman_2247]

hello i am  uni student 

i purchased the creative cloud for my uni work for 16 pounds a month 
i dont know how and when did they added the adobe stock membership to my account and i noticed that they are deducting 24 pounds a month from my account 
when i checked i was shocked 

now they are asking for 119 pounds early cancellation fee which i can not pay as i am student and in so much debt 
is there any solution for this , please i need to get rid of this 24 pounds a month deduction as it is usetting my bills 😞 
please please please 

[Peru Bob]

Did you purchase through the school or directly from Adobe?

[usman_2247]

hi i purcahsed through my school email 
how can i cancel this without paying the cancealltion fee ?

please help me or guide me 

[kglad]

check your account to see if you're rhe admin of your plan or if someone from your school is the admin,

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

which is it?

[usman_2247]

i am the admin i purcahse myself but i think i purcahse adobe creative cloud i did not wanted adobe stock plan 😞 
if i purcahse by mistake even is there any way i can cancel it avoid the cancellation fee please ?

[kglad]

if an adobe employee doesn't respond here in the next few hours, repost and i'll flag one.

[Nancy OShea]

Enterprise Plan holders should contact their organization's plan administrator.

Individual Plan holders: log-in to your account portal below.
https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE CUSTOMER CARE:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Hope that helps.

[Shivangi_Gupta]

Hi @usman_2247,

We appreciate your patience. I checked your account details and found that you checked the box next to Adobe Stock 30 day free trial while subscribing to CC all apps. This is the reason you are getting charged for both. You can confirm it here: https://adobe.ly/4k2nD8e

Since the subscription is 2months old, there is no option to provide a full refund for the cancelation. As the expert mentioned above, you can check the subscription cancelation terms before proceeding with it.

I'm extremely sorry for the situation. Let me know if you have any other questions. 

^SG