Hi. I Have paid the Acrobat Pro DC and received a confirmation email. The annual subscription fee also taken from the credit card. But I can not see any product in my Adobe account or anywhere else to download.
The purchase was made through Adobe Turkish store with a Turkish company credit card. I am attaching the confirmation email. I work for that company and the purchase was made to my Adobe account email as you can see from that email.
Could you please help me to locate my product.
[personal information removed for your protection] [This is a public forum, not Adobe support, please do not post personal information]
1. Open CC Desktop App. 2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date." 3. Click on your Avatar again. 4. Sign-out of Creative Cloud. 5. Close all apps. 6. Restart your computer. 7. Open CC Desktop app. 8. Click your Avatar. 9. Sign-in with your paid ID and password.
Nancy O'Shea, Product User & Community Expert Alt-Web Design & Publishing ~ Web : Print : Graphics : Media