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Pablo28972383blef
Participant
March 20, 2023
Answered

PARA CANCELAR DESAPARECEN, PARA FACTURAR NO PREGUNTAN

  • March 20, 2023
  • 2 replies
  • 920 views

URGENTE QUIERO UNA SOLUCION Y QUE SE CONTACTEN CONMIGO. ADOBE=ESTAFA. HE CANCELADO EL PERIODO DE PRUEBA Y QUIEREN FACTURAR DE TODOS MODOS. LOS VOY A DENUNCIAR EN TODAS LAS REDES.

 

"TU SOLICITUD SE ESTA PROCESANDO" 

Y MIENTRAS TANTO AL DÍA SIGUIENTE TE FACTURAN

LADRONES

This topic has been closed for replies.
Correct answer kglad

@Pablo28972383blef 

 

contact adobe support with your supporting documents handy and explain the situation. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true 

2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
March 20, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Illustrator subscription under the email address associated with the community which has a billing issue and hence, cannot be cancelled until it is resolved.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

P
Pablo28972383blefAuthor
Participant
March 20, 2023

Rashmi, it is not true. I cancelled the sucription on Saturday 18th and I strated with Adobe Sunday 12nd. Its less than a week.
I will not pay anything 0,0001 because it is a fraude. You must cancelled for me because I CANT DO IT.
I appreciate your help. I will waiting for the news.

Thanks
Pablo

 

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 20, 2023

@Pablo28972383blef 

 

contact adobe support with your supporting documents handy and explain the situation. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 20, 2023

The only people that can help you are Customer Care. Please contact them https://helpx.adobe.com/contact.html

This public forum has no access to user data.

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