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E
Esztiip
Participant
September 25, 2020
Question

Password not accepted

  • September 25, 2020
  • 4 replies
  • 250 views

I recently bought the Creative Cloud for Students pack, and when I downloaded the Creative Cloud app to my desktop (also Photoshop) I couldn't sign in to my account for some reason. The username was already filled in with my full name -I couldn't find any other possible usernames that are linked to my profile-, but when I tried to sign in after typing in my password, I couldn't. I changed my password and I deleted and redownloaded the Installers, but nothing happened. What should I do?

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    4 replies

    Just Shoot Me
    Just Shoot Me
    Legend
    September 26, 2020

    And you bought this Student Pack using your OWN Computer?

    Where exactly did you buy this from? The Adobe Website or some kind of School Portal (website) for the school you are going to?

    T
    Test Screen Name
    Legend
    September 25, 2020

    Do you get this during download/install? If so, this isn't a message from Adobe, it's a message from your computer. You need to allow software to install using the password you chose when you first turned the computer on.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 25, 2020

      Go to Adobe Customer Service:
      https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 25, 2020

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account forum .

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