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Maria37012776dixe
Participant
June 25, 2024
Question

Payment and Plan

  • June 25, 2024
  • 2 replies
  • 80 views

I have a problem with my monthly payments for the Adobe package.

For about 3 years I had a student plan and paid with this discount every month. At some point I noticed that Adobe started charging me the full monthly fee even though I still had a valid student ID. I reported this by renewing my student ID in the system, but the plan did not change - I still have to pay the full fee. Do you know how to change this?

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 25, 2024

if your school administers your plan, contact the admin - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

if you administer your plan, contact adobe. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 25, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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