Payment Deduction without intimation

[shashwat_8697]

Hi Team Abode,

I am writing to express my disappointment about a recent deduction made fromy bank account of INR. 1645 towards the subscription of Abode Pro. I had signed up for the free trial and due to which there was account information requested from me. According to the Reserve Bank of India guidelines, everytime a merchant deducts money from customers account, a prior intimation has to be given to the customer in form of email, sms, etc so that he/she can opt out. I was not provided any sort intimation about the deduction of the payment.

I would request you to initiate the refund as I do not intend to avail your services. Pls let me know how to move forward or I'll be left with no recourse but to file an online complaint

[Manan Joshi]

Hi @shashwat_8697,

You are required to cancel the plan explicitly or else the trial is converted into a charged plan automatically. See the link below

https://helpx.adobe.com/manage-account/kb/billing-faq.html

Now you have 14 days to cancel without a cancellation fees and get a refund so if you are in that period do cancel and you would get a refund. For details on how does cancellation and refund works check the following article

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

[shashwat_8697]

I have initiated the cancellation. But have not any confirmation regarding refund and how many days does it take for the refund to process.

[Shivangi_Gupta]

Hi @shashwat_8697,

Welcome to Adobe community!

I can see that you cancelled the subscription within the 14 day duration. Please reach out to our support team here: https://adobe.ly/42R6Y19

They'll help you with the process.

^Shivangi

[kglad]

and for others, read the terms of your subscription (linked in @Manan Joshi post) before starting