Payment failed notifications

Forum|Forum|2 years ago
March 17, 2023
2 replies
809 views

I got a payment failed notification in the creative cloud app yesterday morning because my CC changed. I updated the payment info and it charged the new card. Despite this, it keeps sending payment failed notifications. Does anyone know how I can get this to stop or talk to someone who can make it stop?

Cloud storage web assets

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Correct answer john_p_galvin

Another thread suggested quitting and restarting Creative Cloud so, given it was the easiest first step, I tried it and it worked.

kglad

Community Expert

you need to contact with adobe support per @John T Smith's message. also, heed that warning because you're a candidate for scammers contacting you.

J

john_p_galvinAuthorCorrect answer

Participant

Another thread suggested quitting and restarting Creative Cloud so, given it was the easiest first step, I tried it and it worked.

kglad

Community Expert

@john_p_galvin

excellent. thanks for the solution.

for others, resetting the cc app also would have worked. to reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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