Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Payment failure and suspended account

New Here ,
Dec 29, 2025 Dec 29, 2025

My payment attempts failed multiple times and now I cannot remove or replace my payment method.
How Adobe reset the payment method and remove the blocked card so I can add a new one or the same card? 

TOPICS
Billing
69
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 29, 2025 Dec 29, 2025

Hi @Cem37132474zlc1,

We are here to help. Could you try the steps listed in this article to fix your payment failure with Adobe account? https://adobe.ly/3L5UooA

Let us know if it helps.
^Shivangi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 29, 2025 Dec 29, 2025
LATEST

... and try using a mobile phone's updated non-opera browser with wifi disabled to make the payment.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines