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Known Participant
April 18, 2025
Answered

Payment Failure

  • April 18, 2025
  • 2 replies
  • 1329 views

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.
I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.
Correct answer Shivangi_Gupta

Also used another web application

 


Thanks for confirming. We'll need to dig deeper. Do you mind starting a private chat session with our support team here? https://adobe.ly/4lyP0Yi

They'll help you with the purchase.

^Shivangi

2 replies

Shivangi_Gupta
Community Manager
Community Manager
April 18, 2025

Hi @gilad_9462,

We are sorry for the trouble. Did you try an alternative payment method to make the purchase? 

Let us know.


^Shivangi

Known Participant
April 18, 2025

Yes I tried many cards.

Known Participant
April 18, 2025

I see! Have you used a different device as well?

^Shivangi


Yes

Rag and Bone
Community Expert
Community Expert
April 18, 2025

At the bottom right of this page there is a chat icon (circle with speech bubble and 3 dots). You can start a support chat there, or, once the chat is opened, you can select the 3 dots to find a phone number in "more contact options".

Known Participant
April 18, 2025

I already talked with them, didn't help