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Known Participant
April 18, 2025
Answered

Payment Failure

  • April 18, 2025
  • 2 replies
  • 1329 views

Hey, im trying to purchase Preimere Pro Plan CANCEL ANYTIME, but I have always got this message : 

We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.
I tried to change credit card, also didn't work.
So.. I created a new account and tried credit card, also, didn't work.
I thought it maybe the bank, So I talked with them, and they told me that they didn't get the obligation from adobe. also, they said that my credit card should work, and it probably a problem from the site.
After all of that, I have decided to remove my payment card and add it as new, but guess what, I dont have any option to remove my card, and why is that? beacause I dont have an active plan, so now my card is save in my accound forever?! Does that make any sense?!
Please if anyone can help me with the payment, so I can buy Premiere Pro Plan CANCEL ANYTIME, I will
appreciate this.
Correct answer Shivangi_Gupta

Also used another web application

 


Thanks for confirming. We'll need to dig deeper. Do you mind starting a private chat session with our support team here? https://adobe.ly/4lyP0Yi

They'll help you with the purchase.

^Shivangi

2 replies

Shivangi_Gupta
Community Manager
Community Manager
April 18, 2025

Hi @gilad_9462,

We are sorry for the trouble. Did you try an alternative payment method to make the purchase? 

Let us know.


^Shivangi

Known Participant
April 18, 2025

Yes I tried many cards.

Known Participant
April 18, 2025

Yes


Also used another web application

 

Rag and Bone
Community Expert
Community Expert
April 18, 2025

At the bottom right of this page there is a chat icon (circle with speech bubble and 3 dots). You can start a support chat there, or, once the chat is opened, you can select the 3 dots to find a phone number in "more contact options".

Known Participant
April 18, 2025

I already talked with them, didn't help