Payment for a cancel subsription

[Arkadiusz28940260yad3]

Hello I have the some problem I cancel my subsrption in January and I noticed that the amount is still being debited from my credit card (appro 25 per month).

it's really frustrating that there isn't even a chat to report this does anybody idea how to handel this ??

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[kglad · Accepted solution]

contact adobe support about the error. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Arkadiusz28940260yad3]

Dear all many thanks for help.

[kglad]

you're welcome.