Participant

Question

Payment issue

Forum|Forum|4 years ago
September 10, 2021
2 replies
268 views

I was using a monthly payment plan. but when I want to cancel, it asks me for a withdrawal fee. I was a monthly subscriber when I bought the subscription. Why am I being asked to pay for a service I don't use? I can't find any answer either.

Windows

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Community Expert

Community Expert

More than likely what you signed up for was the annual plan paid in monthly increments. If so, you've agreed to subscribe for a full year and Adobe does charge a fee if you cancel before the year is finished. Some subscriptions allow you to subscribe month-to-month, but they're more expensive. You can see the differences for the All Apps plan highlighted in the graphic.

Community Expert

Community Expert

Here's more info on the annual vs. month-to-month plans:

Creative Cloud Annual vs. Monthly Plan: Which Should You Choose?

If you are being asked for a cancellation fee, it must be that you signed up for an Annual plan.

These Adobe help pages may also be of assistance regarding cancellation:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://community.adobe.com/t5/account-payment-plan-discussions/cancel-subscription-faqs/td-p/11885718

Or contact Adobe Customer Care directly – they are the only ones who can help with plan billing or account payment issues:

https://helpx.adobe.com/contact.html

You should be able to reach them via live online chat or possibly phone.

Community Expert

Community Expert

This is a forum of Adobe users. If you have an issue regarding subscription/payment, you should contact Adobe directly. Best of luck.