Payment issues in Egypt

Forum|Forum|2 years ago
October 17, 2023
3 replies
1480 views

I live in Egypt and the government deactivated all payments outside the country and you are considered as florigen account. please find a solution for us to solve this issue.

How to

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Correct answer Jeffrey_A_Wright

Hello Ahmed

Can you share with us how were you able to solve your issue.

Rojay, and future viewers of this discussion, please see https://community.adobe.com/t5/account-payment-plan-discussions/egypt-users-update-payment-information/td-p/14184972 where this topic has been discussed.

John T Smith

Community Expert

Since your government has blocked foreign companies, what do you think Adobe can do?

N

natural_art5EF7Author

Participant

The should open a local bank accouct for local currency

Jeffrey_A_Wright

Community Manager

Ahmad, I am sorry for any difficulties you are encountering due to the payment methods currently available in your country. For any concerns, please follow the suggestion offered by Kglad and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team. They can look at your situation and provide additional guidance applicable to you, Ahmad.

I would also recommend bookmarking https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how you can review and update any recent Individual support cases.

I know this situation can be frustrating, Ahmad. Please make sure to provide feedback to the people who have enacted this policy change.

kglad

Community Expert

contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.