Payment issues

[Valerie_Martinez7045]

 

 

Back in september i had the free trial for adobe then paid $30 per month for my plan. i paid for the month of september but ive been struggling with money so the payment of october declined. I recently got paid and 30 dollars was immediately taken from my account, I am trying to change my plan to the 11.99 one but it still says i owe 30 dollars when 30 dollars where already taken from me for the month of october.

[jane-e]

@Valerie_Martinez7045 

Do you have a Teams or Enterprise account (where you posted), or is it an individual account? We can move your post if it is an individual account.

Jane

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?