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Payment made but account being suspended

New Here ,
Aug 22, 2025 Aug 22, 2025

Payment via credit card has been charged but account being suspended.  Adobe keep asking for update of payment info?  this happend after solving the Lightroom not functioning properly keep asking for info.

 

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Community Expert ,
Aug 22, 2025 Aug 22, 2025

@LaiSH 

 

I've moved your post from Using the Community to the 

 

 

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Adobe Employee ,
Aug 22, 2025 Aug 22, 2025

Thanks for writing in, @LaiSH.

I looked into your account details and found that your Adobe Lightroom plan is active. Sometime, it may take a while to process the payments. Please sign out of your Creative Cloud desktop application and then sign back in. 
I hope it helps.


^Shivangi

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Community Expert ,
Aug 22, 2025 Aug 22, 2025
LATEST

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

ONLY IF your account shows an active subscription without payment problems, proceed to these steps -

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

additionally, below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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