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Payment method failed, but card was charged

New Here ,
Nov 18, 2022 Nov 18, 2022

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I am getting notifications that my "payment method failed". I only have one subscription (to Creative Cloud), and I can see that my card was successfully charged today. Despite this, Adobe seems to think that the payment method isn't working. Is there something I'm doing wrong/anything I can do to fix this?

Owen27206995132x_1-1668814812000.png

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correct answers 2 Correct answers

Community Expert , Nov 18, 2022 Nov 18, 2022

You can contact Adobe customer care for confirming the payement. You can also look into your account (https://account.adobe.com/plans) to check the status.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html

...

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New Here , Nov 18, 2022 Nov 18, 2022

Thanks for your help, I have fixed my issue. It seemed that, although my payment method was valid, the Adobe app was continuing to send notifications that it wasn't. When I restarted the app, the notifications stopped.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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You can contact Adobe customer care for confirming the payement. You can also look into your account (https://account.adobe.com/plans) to check the status.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Thanks for your help, I have fixed my issue. It seemed that, although my payment method was valid, the Adobe app was continuing to send notifications that it wasn't. When I restarted the app, the notifications stopped.

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Community Expert ,
Nov 18, 2022 Nov 18, 2022

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Thanks for the update!

ABAMBO | Hard- and Software Engineer | Photographer

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