Payment Method

Forum|Forum|2 years ago
January 23, 2024
3 replies
1098 views

Can I buy Adobe subscription with a debit card in India? My debit cards aren't working, and I want to know if only credit cards are accepted.

This topic has been closed for replies.

kglad

Community Expert

please stop the duplicate posts. 7 repeats is verging on spam.

B

BishusalAuthor

Known Participant

I'm sorry, but this isn't a duplicate post. It's my first time asking. I'm confused because one Adobe assistant said only credit cards are accepted, while another said both credit and debit cards are okay. I just want to know for sure. If only credit cards are accepted, I don't want to spend more time trying to buy it with my debit cards. I've already spent a lot of time on this.

B

BishusalAuthor

Known Participant

Hi there,

We're here to help. Could you elaborate what happens when you try to renew your subscription? Do you get any specific error?

Let us know.

Thanks,

Shivangi

I had a subscription called 'All Apps for Students' for more than 2 years. Recently, my debit card expired, so I got a new one. Unfortunately, my subscription was canceled because I received the new card late. When I tried to renew my subscription with the new card, it didn't work. I've spoken to over 20 chat assistants, but none of their suggestions helped. I'm not sure why my card isn't accepted now. I contacted my bank, and they confirmed that my card is fine. I've used it for online purchases and transactions without any issues. I've also enabled international e-commerce usage and set the appropriate limits for my card. Despite doing everything I was advised, I'm still facing this frustrating problem.

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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