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payment non désiré

New Here ,
Oct 19, 2022 Oct 19, 2022

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Bonjour j'ai eu un prélèvement sur mon compte en banque de 23.99 euros au 19/10/2022.

Je n'ai aucune formule payante d'activée et j'ai résillié ma formule découverte(11/10) avant la fin de l'offre gratuite.

Merci de me rembourser la somme de 23.99 euros ,et  merci de supprimer toute facturation me concernant!

 

Et dites moi comment désinstaller Créative Cloud !

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Community Expert ,
Oct 19, 2022 Oct 19, 2022

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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