defaultcmcivrzb45b7

Participant

Answered

Payment not authorized

Forum|Forum|5 years ago
March 17, 2021
2 replies
490 views

Hi all,

i have an Adobe account and i went to check out my control panel i see a payment not authorized about 1 year license of Photoshop ,the funny things is i do not have the license availble on my account as i bought a monthly subscription for that ...also when i click manage th payment appear always an error ,in few words doesn't allow me to see the payment.

Before to contact my lawyer is possible to keep in otuch with someone that work in the Adobe support i see very very difficult touch with these hidden people ...it is ashame that aperson should receive such actions.

Thanks in advance

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Default, I see that you were able to contact our support team successfully at https://helpx.adobe.com/contact.html.

If you need to update your recent support case, see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to provide comments to the case.

Participant

A payment????

defaultcmcivrzb45b7Author

Participant

Yes the subscription fee for Adobe photshop

Jeffrey_A_Wright

Community Manager

Correct answer

Community Manager

Default, I see that you were able to contact our support team successfully at https://helpx.adobe.com/contact.html.

If you need to update your recent support case, see https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html for information on how to provide comments to the case.

defaultcmcivrzb45b7Author

Participant

i did not receive any email or message when the payment was done ....mhhhh