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payment problem

New Here ,
Apr 18, 2023 Apr 18, 2023

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in my country now there is no technical possibility to pay for the renewal of the subscription, I heard that you gave my colleagues a couple of months to use the subscription for free, can I somehow renew my subscription? Or tell me how can I pay. Thank you.

 

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correct answers 1 Correct answer

Adobe Employee , Apr 18, 2023 Apr 18, 2023

Hello @Tina29462985magl 

Thank you for contacting us.  My understanding is existing, active subscriptions in your region will continue to work, and only new subscriptions can not be started.  For more info, please contact Adobe Support.  This page may also have some info: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hello @Tina29462985magl 

Thank you for contacting us.  My understanding is existing, active subscriptions in your region will continue to work, and only new subscriptions can not be started.  For more info, please contact Adobe Support.  This page may also have some info: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

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Community Expert ,
Apr 18, 2023 Apr 18, 2023

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if you need to contact adobe support, there are 3 ways; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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