• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

PayPal Account not Accepted

New Here ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

Hello, I am having problems switching from a credit card to PayPal. Also, I recently moved from Mexico to Germany, but when I try to buy Acrobat Pro again, it takes me to the US/Mexican Store and this store declines my PayPal Account. How can I fix this problem? Deinstall all Adobe and Install it again from the German Site? 

 

[Moderator moved the thread to the correct forum]

TOPICS
Account management

Views

112

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

quote

 Deinstall all Adobe and Install it again from the German Site? 


By @Maximilian26463434w0rd

That won't help you to change the invoice country. You should be able to change your country by updating your payment information. See here: https://helpx.adobe.com/lu_en/x-productkb/policy-pricing/change-country-associated-with-adobe-id.htm...

 

If that does not help, I suggest you contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 06, 2022 Oct 06, 2022

Copy link to clipboard

Copied

LATEST

if @Abambo's first link doesn't help,  change what you need to make your purchase (in part, change the country associated with your id), before contacting support:


The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

 

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

 

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

change currency - https://forums.adobe.com/thread/1999694

 

change store - http://www.adobe.com/store_selector/storeselector.html

 

change adobe.com website language - https://forums.adobe.com/thread/1999693

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines