paypal payment - not processed? without any info...

[atomicbeecz]

Hi,

Just bought upgrade license for Lighroom 6. However, when i've selected pay by paypal, i got error message, that this transaction cannot be processed.

However when i log in to paypal.com account, i can see, that the amount was sent do adobe.com and it's waiting for them (or you - adobe) to be processed.

I can see following:

Your payment method will be charged when Adobe Systems Ireland LTD completes your order.

However i'm bit confused by the adobe.com web. No email notification. Basically i have no idea, if something went wrong or it's just "standart" payment @adobe.

So anybody from adobe, pls have a look on this paypal transaction IDO-8H389893KL513963L.

Btw: some kind of email communication, would be nice as well. When i've tried the phone numbers, there is no country code prefix. So basically from CZ i'm trying to call non-existent number -> so i have no idea, how i can reach your telephone. Maybe time to update your web a bit? Very confusing....

[kglad]

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[atomicbeecz]

had chat with online support -> his advise is to wait 24-48h... so will wait.

[atomicbeecz]

So after couple of days, i still see Transaction IDO-8H389893KL513963L in my pending list on paypal.com.

Any advise?

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[ROY 38]

I DO NOT WISH TO PAY THIS ANY MORE MY ACCOUNT IS

rR L WHITE

[kglad]

@ROY 38 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.