My account was put into permanent suspension due to payment non compliance. The problem is I have paid for the subscription only about 6 months ago. I got into contact with an agent and this is where I am now: conversation ended without sollution. This is how the conversation went:
Hello V. B, I'd be happy to help you today, let me first pull up your account information and access your details. [Auto generated]
I recieved the message that my subscription has been canceled. I would like to know why. I believe I have payd for a year last spring.
Agent said
Thank you for sharing the information. I understand the issue you’re experiencing. I’ve helped many customers with similar requests. I'll guide you through the next steps and am here to support you along the way.
Agent said
As I can check under this account there was a plan of Photography plan (20GB) which has moved to a state of permanent suspension due to payment non compliance.
Agent said
May I kindly know how would you like to proceed with the plan ?
You said
but i have payd last spring for a year?
You said
I should not have to pay again until May or June
Agent said
May I know from where did you sign up for the plan ?
Agent said
May I know did you buy the redemption code ?
Agent said
Can you please share the code so that I can check the details ?
Agent said
Thanks for your patience. Give me a few more minutes to find the right solution for you.
Agent said
Thanks for your patience. Give me a few more minutes to find the right solution for you.
Agent said
Just a moment... it's taking longer than I expected. I appreciate your patience.
Agent said
To find your Adobe redemption code, follow these common locations depending on your purchase method:
- Prepaid card: Scratch off the foil on the back of the card to reveal the 24-digit alphanumeric redemption code.
- Product box: Look for an insert card inside the box that contains the redemption code.
- Email from reseller or online retailer: Check your purchase confirmation email for the redemption code.
Agent said
Please provide the redemption code so that I can check the details for you.
You said
I do not have the e-mail anymore.
You said
I have put it in the bin after activation and the email bin removes all emails older than 30 days
Agent said
Let me find another solution. Please allow me a moment. thanks for your patience.
System said
While this conversation has ended, feel free to come back anytime you need help.
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