I'm having persistent "We can't verify your subscription status" errors each day I launch Photoshop. This started happening about two weeks ago. Nothing on my computer has changed, no major upgrades or updates were done to it. I have an iMac M3 (2023) running macOS 15.5 with 24 GB RAM.
I've tried many things to solve this problem, including the following:
- Confirmed my Mac's clock is being synched automatically
- Firewall turned off on my network
- Using Google's DNS for my WiFi service
- Not using any VPNs
- Used the CreativeCloudCleanerTool to remove CC and Photoshop apps fully
- Deleted the Adobe cache files from ~/Library/Application Support/Adobe/OOBE
- Deleted all Adobe and CC entries from Keychain
- Killed any CC or Adobe processes still running in Activity Montior
- Rebooted my computer
- Re-installed CC and Photoshop and logged back into my CC account
Despite doing all this, every day when I start Photoshop (26.8.1) I get the above subscription error window. I then have to open CC app, sign out of my account, then sign back in. Then Photoshop will start up fine throughout the day.
What else is there left for me to try to fix this? Photoshop has started with no problems on this computer with the same Internet/WiFi network for nearly two years.
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Not sure if this is related at all, but, I noticed when I logged into my Adobe account that above my Billing and Payment it says "You'll be able to manage this plan shortly," but it's been saying that for weeks. I forgot that a few weeks ago I renewed to a yearly-paid plan from a monthly paid plan, and now I'm wondering if this is what's causing the problems with the subscription?
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