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R
REKovacs
Participant
November 28, 2020
Answered

Personal account changing to an educational account

  • November 28, 2020
  • 3 replies
  • 1444 views

I currently have a personal account to Adobe CC, and its subscription expires 1/15/2021. I am on the faculty of the local school district (teaching video and photography courses for adults), and I just signed up for a year's subscription using my educational discount (on 11/28/2020). Can I get this new supscription to take effect when my personal subscription expires? What do I need to do to make that happen?

 

Thanks!

This topic has been closed for replies.
Correct answer John T Smith

As far as I know, you need Adobe support to merge your two subscriptions without paying a fee to cancel your old one early

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

 

3 replies

T
Test Screen Name
Legend
November 29, 2020

One more thing to note: these two accounts are completely separate. If you have anything stored in Creative Cloud (files, libraries, stock, fonts...) then it belongs only to one account. Be sure to save everything from CC in the old account before you cancel it.

    R
    REKovacsAuthor
    Participant
    November 29, 2020

    "If you have anything stored in Creative Cloud (files, libraries, stock, fonts...) then it belongs only to one account. Be sure to save everything from CC in the old account before you cancel it."

     

    Good point. Fortunately, I have nothing saved in Creative Cloud.

    T
    Test Screen Name
    Legend
    November 29, 2020

    The chances are you now have two Adobe IDs. When you sign in you might have to choose "Enterprise" or "Personal". Once signed in to the personal account you'll need to cancel the old program, or cancel Adobe to do it. The new one will be already running and charging, it won't have added on the end.

      R
      REKovacsAuthor
      Participant
      November 29, 2020

      Test Screen, yes you're right... I now have two Adobe IDs, one for my personal account and one that I had to do to get the educational discount. I've contacted my school's IT department (as Adobe instructs) to see if what I want can be done there. I have not done the final steps to begin using my educational CC account, so I'm hoping that it will not start the account clock until I actually establish a connection. (I paid for a year already, I just haven't logged in with my educational sign-in.) Today is Sunday, so I hope to hear something from my school's IT department tomorrow.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      November 28, 2020

      As far as I know, you need Adobe support to merge your two subscriptions without paying a fee to cancel your old one early

      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      .
      Also: beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

       

       

        R
        REKovacsAuthor
        Participant
        November 29, 2020

        Thanks, John. I could not get a chat window to open... it tell me that I have to contact the IT department of my school organization, since there is a designated Adobe contact there. I don't think that will work, but I will try it first and see what the result is. I appreciate your fast response, however.

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