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PESSIMO ATENDIMENTO

New Here ,
Apr 26, 2024 Apr 26, 2024

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Entrei em contato com o serviço de vocês pra resolver um problema de cobrança duplicada, o atendente simplesmente saiu e fechou a sala de atendimento sem que eu tivesse terminado de mandar todos os dados necessário para resolução do caso. Estou sem palavras pelo treinamento precário que a equipe de suporte recebeu. Uma plataforma tão boa eu não consegue atender as necessidades do usuário e é de difícil comunicação. 

 

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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This is a public forum, nobody here has access to your account

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Gabriela, sorry if you were disconnected. You can use the steps listed in https://adobe.ly/3QnRgnw to update your active support case ADB-34271766-Y5S0. ^JW

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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p.s.  in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.




<"moved from using the community">

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