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phone number or e-mail, helpdesk ?

New Here ,
Dec 09, 2022 Dec 09, 2022

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Hi, could you give me phone number or e-mail just for explaining my account issues? I have to explain it very promptly

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correct answers 1 Correct answer

Community Expert , Dec 09, 2022 Dec 09, 2022

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check

...

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LEGEND ,
Dec 09, 2022 Dec 09, 2022

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There is no email for Adobe. Tip: criminals will now contact you with fake phone numbers and fake email. They want your Adobe password, credit card number, and more. 

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We have a Customer Support team that is 24/7 operational and you will get all the help you require.

 

Please use the link below to connect with the Adobe Customer support via chat or on the phone. You must be signed in with your Adobe ID.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please let me know if you have any further questions.

 

Thanks,

Rashmi Swain

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New Here ,
Dec 09, 2022 Dec 09, 2022

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HI Rashmi, Unfortunately, I am not able to find on the given page (website which is linked by you) any contact like: phone number or e-mail or any contact with real person. Only links to similar issues/answers/topics. All the time I am log in. It is really frustrating, because my issue is not typical.

Any chat which I found redirect my questions to links to similar topics. Such policy is terrible, because I lost already few hours just looking for real, effective contact with Adobe.

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 09, 2022 Dec 09, 2022

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thank you very much !

 

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Community Expert ,
Dec 09, 2022 Dec 09, 2022

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LATEST

@Patrycja275021730fx6 

 

you're welcome.

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