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Photography Bundle

New Here ,
Feb 24, 2024 Feb 24, 2024

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Hi there,

 

I just bought the photography package, but I think I was given the Lightroom package instead since I don't see Photoshop listed anywhere on my assets page. The very reason I bought the package was because Photoshop is included. I cannot really use Lightroom on its own. I have attached my subscription and it has the Photoshop. Please help?Screenshot 2024-02-24 at 8.10.00 PM.png

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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@Jem356638918czy 

 

Here are the three plans: 

https://www.adobe.com/creativecloud/photography/compare-plans.html

 

 

You can if you have the wrong plan, you can try changing it yourself:

https://helpx.adobe.com/manage-account/using/change-plan.html 

 

 

Or you can cancel within 14 days, then subscribe to the corrrect plan

 

 

Or ask Adobe Customer Care to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

 

Jane

 

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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first, check your account to make sure you have the plan you thought you were purchasing, https://account.adobe.com

 

then if you see what you expect, what do you see that makes you think you do not have photoshop available?  eg, in the cc desktop app do you see lightroom listed with install adjacent ot its listing while adjacent to photoshop your see a trial button, not install button?

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New Here ,
Feb 24, 2024 Feb 24, 2024

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I got the same issue too! I don't know how to open the photoshop.

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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@Jem356638918czy 

Did you install the Creative Cloud app?

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Community Expert ,
Feb 24, 2024 Feb 24, 2024

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@Jem356638918czy 

 

please don't post duplicate messages.  at this point, concentrate on the thread you initiated.

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