Photography Bundle

[Jem356638918czy]

Hi there,

I just bought the photography package, but I think I was given the Lightroom package instead since I don't see Photoshop listed anywhere on my assets page. The very reason I bought the package was because Photoshop is included. I cannot really use Lightroom on its own. I have attached my subscription and it has the Photoshop. Please help?

[jane-e]

@Jem356638918czy 

Here are the three plans: 

https://www.adobe.com/creativecloud/photography/compare-plans.html

You can if you have the wrong plan, you can try changing it yourself:

https://helpx.adobe.com/manage-account/using/change-plan.html 

Or you can cancel within 14 days, then subscribe to the corrrect plan

Or ask Adobe Customer Care to assist. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you.

Jane

[kglad]

first, check your account to make sure you have the plan you thought you were purchasing, https://account.adobe.com

then if you see what you expect, what do you see that makes you think you do not have photoshop available?  eg, in the cc desktop app do you see lightroom listed with install adjacent ot its listing while adjacent to photoshop your see a trial button, not install button?

[Jem356638918czy]

I got the same issue too! I don't know how to open the photoshop.

[Peru Bob]

@Jem356638918czy 

Did you install the Creative Cloud app?

[kglad]

@Jem356638918czy 

please don't post duplicate messages.  at this point, concentrate on the thread you initiated.