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AishahR
Participant
June 6, 2021
Question

Photography Plan cancellation

  • June 6, 2021
  • 3 replies
  • 713 views

Hi, I was thinking of cancelling the 20GB photography plan. Would there be any cancellation fees if I cancelled it now and will I get a whole refund? I've been using it for 5/6 days as of now.

This topic has been closed for replies.

3 replies

Chuck Uebele
Community Expert
Community Expert
June 6, 2021

Moved to Account,  Payment,  & Plan  from, from the Photoshop forum.

Nancy OShea
Community Expert
Community Expert
June 6, 2021

From the first day you downloaded it, you have 14 days in which to cancel & receive  a refund on your Photography Plan.  After 14 days, you must pay an early cancelation fee which is 50% of your remaining months of service.  To avoid penalty fees, simply wait until your 12th month of service to cancel. 

 

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
CONTACT ADOBE SUPPORT:
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
jane-e
Community Expert
Community Expert
June 6, 2021

Hi

 

Please read the subscription terms that you agreed to when you signed up for the annual plan, paid monthly. You have two weeks to request a cancellation without penalty, and you say you have had it for 5-6 days.

https://www.adobe.com/legal/subscription-terms.html

 

Here is the help page for cancelling:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

 

This is a user forum with volunteers. If you have further questions, contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

 

Do not respond to scammers who may PM you.

 

~ Jane