Photoshop and Lightroom offline mode not available

New Here ,
Jan 28, 2022 Jan 28, 2022

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I used to be able to work offline, but some time ago these applications demand to connect to creative cloud. I am unpleasantly surprised and the customer service only says 'no you can't'. Is there a way to work offline? Am I the only one who does not agree to this? 

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Mieke, sorry you cannot use your recently purchased Creative Cloud membership offline.  This is not normal, and with an annual membership, you can be offline for up to 99 days - https://helpx.adobe.com/creative-cloud/kb/internet-connection-creative-cloud-apps.html.

 

Please review any installed security or utility software settings to verify they are not damaging or invalidating the Adobe-related certificates referenced in https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html.  This damage is leading the computer to needing to be online to validate that the membership is still active.

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