Photoshop asking for subscription despite active payment

Question

Hello everyone,I have a problem with my Adobe Photoshop subscription. I subscribed today and completed the payment, but I have not used the 7-day trial yet.Now, when I try to download and use the Photoshop app, it keeps asking me to subscribe again, even though I have already paid. I am unable to use Photoshop, even though my subscription should be active.Does anyone know how to fix this issue? Is there an official Adobe support email for Turkey that I can contact?Thanks in advance for your help!

kglad · Accepted Answer

use the @davescm link, first. only if that fails should you proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Jeffrey_A_Wright · Answer

Thanks for subscribing to Photoshop and posting your question, Taner! I can confirm that your new subscription is active. Please see https://adobe.ly/4jJIvRB for several common solutions that will allow the new membership to be seen on the computer.

If you have any questions, then please let us know if the computer or network is managed by an organization, Taner. ^JW

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