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Inspiring
November 14, 2020
Question

Photoshop Elements Redemption Code

  • November 14, 2020
  • 4 replies
  • 1801 views

I just purchased Photoshop Elements 2021, downloaded it, and tried to put in the redemption code.  It was not accepted.  Spent 30 minutes on the chat forum with Luckey, and after going around in circles, he told me that I had to provide proof that I bought the product.  How [profanity removed] could I not have if I gave him the damn redemption code to begin with?  When I asked him if he could verify the code, I didn't get an answer.  Essentially, he called me a liar and I do not appreciate it.  

 

[Profanity removed... this is a family oriented forum... Moderator]

This topic has been closed for replies.

4 replies

halb89509340
Participant
July 23, 2021

For my laptop, I bought Photoshop Elements 2021 from Best Buy, who price matched the Amazon Prime Days price, back during the Amazon sale. I received a card inside the box with the redemption number printed on it, but was very frustrated that the code was not accepted. Finally it dawned on me that a number O was actually a letter O. Everything worked then to give me the  serial number. I felt a little stupid, but relieved.

Just Shoot Me
Legend
November 23, 2020

Did you actaully Use the Redemption Code to REDEEM a Serial Number from the Adobe Redemption website given you in the post by @Peru Bob ?

 

If not that is what you have to do to get a Valid Serial number that you Enter when installing the program.

 

I also suggest You WRITE that serial number down as can only use that Redemption Code once to get a serial number.

John T Smith
Community Expert
Community Expert
November 22, 2020

>suggest in the future you get this corrected

 

This is a public forum that is mostly staffed by volunteers

 

use the links below to make a report or request
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Peru Bob
Community Expert
Community Expert
November 14, 2020

Where did you enter the redemption code?  You need to enter a serial number in the program which you get by redeeming the redemption code.

See here:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

and here:

https://helpx.adobe.com/download-install/kb/find-serial-number.html

ruralrichAuthor
Inspiring
November 22, 2020

Your reply is a tad bit insulting.  According to Adobe's instructions, you need to enter the redemption code in order to get the serial number.  I did that.  When I entered the code, I got "the code is not active".  That is when this whole debacle started. I waited until the following Monday and called support.  I gave them the redemption code and was provided with the serial number.  Tell me why that didn't/couldn't happen the first time I chatted with support.  The problem is as YOUR end, not mine.  This is the second time I've run into this "redemption code" problem.  I would suggest in the future you get this corrected.  Why issue a code if it's not viable?  

Nancy OShea
Community Expert
Community Expert
November 23, 2020

"Your reply is a tad bit insulting. "

This is NOT the complaint dept.  We're just fellow product users like you.  If you want to complain to Adobe, use online chat or pick up the phone during normal business hours, M-F.

 

Nancy O'Shea— Product User & Community Expert