Photoshop no access.

Forum|Forum|11 months ago
March 30, 2025
3 replies
352 views

Hello everyone.

First of all, I have a photoshop subscription.

Since a few days I have no access to photoshop anymore.

I can only click "test or buy" but none of the options work either.

Support says the money has not yet been received.
I have a Sepa direct debit procedure and Photoshop already debited my account days ago. So it's automatic.
The bank account is also always covered.
Does anyone have a similar problem?
I have not been able to work for 4 days now and nobody can help me.

Windows

Nancy OShea

Community Expert

If your plan is Active,

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Verify your plan's active status from your online account below.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

kglad

Community Expert

try the above links first. only if they fall should you proceed to these steps -https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Jeffrey_A_Wright

Community Manager

Amazing_Essence, I can confirm that your subscription is active. Beyond the suggestions offered by Kglad, it looks like the last time you were able to open the desktop version of Photoshop was in late February. Has anything changed on the computer or network since then?

I am also showing you are scheduled for a callback from our support team, Amazing_Essence. Please use the steps listed in https://adobe.ly/3E4xH0r if you need to make any updates to your active support case ADB-39271944-P9Z4. ^JW

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