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C
Cosmmo
Participant
March 20, 2021
Question

Photoshop, not paying

  • March 20, 2021
  • 3 replies
  • 412 views

Hi, i bought PSP and after effects trial version. I canceled subscription right that day, and bug happened or i dont know, so it charged me when its canceled. I cant really afford 50€, if i just wait and dont pay it, adobe still want money? Or can i do something about it? Thank you.

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3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
March 21, 2021

PSP = Paint Shop Pro which is made by a different company.

 

How much was charged to your credit card?  Adobe asks for a credit card so they can start billing you on the 8th day after your trial ends. But before they bill you, they do a TEST transaction to ensure your credit card is valid (not stolen).  It's usually a very small transaction which is credited back to you on your first month's billing statement.  

 

Contact Adobe Customer care via online chat.  Or telephone M-F during normal business hours.

https://helpx.adobe.com/contact.html

https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Chuck Uebele
Community Expert
Chuck UebeleCommunity Expert
Community Expert
March 21, 2021

Moved to Account, Payment, and Plans forum, from the Photoshop forum.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 20, 2021

Hi @Cosmmo 

You've said a couple of things are are confusing.

 

  • What is PSP?
  • You said you bought "PSP" and After Effects and you also said you had a trial (which is free). Please clarify.
  • If you have a trial, you can cancel anytime within the 7 days
  • If you purchased a license, you can cancel within 14 days
  • Which plan did you purchase if it wasn't the free trial?
  • Outside of those limits, there is a cancellation fee of 50 of the remaining time.

 

We are volunteers on this forum and cannot help with billing or see your account information. Contact Adobe Customer Care: https://helpx.adobe.com/contact.html  Click the chat icon in the lower right and type "agent" to get a human.

 

Do not respond to scammers who may PM you.

 

~ Jane

 

 

 

 

 

 

C
CosmmoAuthor
Participant
March 20, 2021

hi @jane-e ,

1) I mean photoshop

2) I activated a free trial, which i cancelled that day i activated.

3) Yeah, i cancelled it, but im still charged

 

So if i pay that 50€, and i will request a refund, i have all money back?

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 20, 2021

Hi @Cosmmo 

Here are the cancellation terms:

https://www.adobe.com/legal/subscription-terms.html

If you cancelled on the first day, then yes. If your refund does not go through, then you need to talk to Adobe at the link I gave previously. They are the only ones who can help with billing.

~ Jane

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