Photoshop won't open

[Win5E13]

Suddenly my Photoshop won't stay open. It wants me to sign in or start a trial, but won't accept my email address or password, it keeps wanting to use an email address that I haven't used for a very long time.

Up until yesterday, all was fine, a few days ago I updated my Beta version, my Camera Raw and my Photoshop 2024 successfully. 

Nothing has changed on the computer. I use Windows 10 Pro.

My payment method is a monthly direct debit.

I hope you can help.

Thanks in Advance

Win

[kglad]

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

[Win5E13]

Thank you,

When I go to sign out of Creative Cloud, it shows the very old email address and I have no idea what password was used at that time,

I have just checked my documentation and the purchase was made using my current email address.

Should I try the second suggestion, or try to resolve the Creative Cloud sign out problem first.

If you don't mind, I will complete these tasks tomorrow... it is after 2.00 AM here in Australia and I am very tired.

Win

[kglad]

using one of your email addresses, does your account.adobe.com account show an active subscription without payment problem?

[Win5E13]

Yes, my main email address shows an active account, with next payment due Jan 2026.

Photoshop still says start trial or buy now.

Thanks

Win

[kglad · Accepted solution]

then sign out and then back in to the cc desktop app using the same adobe id/password using the main email address that shows an active account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html

[Win5E13]

Thanks for your reply.

I have done as you suggested and it seems to have worked. The program stayed open .

Creative Cloud now shows the correct email address.

PS 25.12.4 opens easily, but PS Beta 26.11.0 is slow to open. First time I tried to open, the splas screen showed but the hourglass just kept spinning so I closed it.... then opened again later and it was much better, but still not as quick as it used to be, hopefully that will improve after a computer restart tomorrow.

I'm keeping my fingers crossed...

Thanks for your help.

Win

[kglad]

you're welcome.  and keep this updated.

[Win5E13]

After one week, all seems to be well, starts fine, and correct email addresses.

I do have another problem regarding filters that aren't loading, but I'll have to work out first what section to post  about it.

Thanks for being so helpful.

Win

[kglad]

you're welcome. and yes, a computer restart is often needed to clear lingering detritus.

keep us updated.

[Win5E13]

Correction re payment method... I pay yearly.

Win

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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