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Participant
August 21, 2023
Question

Planım aktifleşmedi

  • August 21, 2023
  • 1 reply
  • 140 views

Uygulamadan planı seçtim kart bilgilerimi okul bilgislerimi girdim, kartımdan ücret çekildi ve sonra ödeme hatası aldım fakat deneme sürümü bitmiştir üyelik satın alın ekranı geliyor hala ne yapmam gerek ?

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1 reply

kglad
Community Expert
Community Expert
August 21, 2023

contact adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true