Plan cancelled but still charging

[Juhi36482907gi0s]

Hi, I cancelled my plan but why adobe is trying to make a payment for ₹2,227.50/month. Plus I am not seeing any plan active on my profile. What should I do?

[kglad]

double check that you're using the same id where adobe emailed your trial start confirmation, https://account.adobe.com

if that shows no payment problems and no subscription, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html