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Plan on one e-mail - Apple ID on another e-mail

New Here ,
Aug 24, 2022 Aug 24, 2022

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Hi there,

could anyone please explain to me, how I can connect my all apps plan, that I have purchased on my secondary e-mail, with my Apple ID, that is connected with my primary e-mail. Somehow i did not receive a new Apple ID for the plan i purchased, so i am kind of in a limbo that prevents me from downloadning the creative cloud apps to my iPad. Since i cannot change my iPads Apple id to an ID that is not exsisting.

 

Hope you understand my problem.

 

Sofiya Devi

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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you don't need to connect your apple id to your subscription to download and use adobe's mobile apps

 

go to the apple app store and install the cc app on you ipad, Adobe Creative Cloud on the App Store (apple.com) and sign in using your adobe id.

 

you can then use the adobe mobile apps included in your plan on your ipad.

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Sorry to say, this is exatly what I did.

It does not work!!

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New Here ,
Aug 25, 2022 Aug 25, 2022

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I log in to my Apple ID, that says I do not have a plan.

On another email I have receipts for having paid for the plan.

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Community Expert ,
Aug 25, 2022 Aug 25, 2022

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i'm not sure what you mean.

 

as far as adobe subscriptions are concerned, check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then if your subscription matches your expectations, sign out and then back in to your cc desktop/mobile application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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