Plan problem.

Forum|Forum|11 months ago
March 31, 2025
3 replies
184 views

Cancel my Adobe after effect and Adobe photoshop 2025 subscription! We can't contact you at all! Your chat doesn't work properly. When I try to cancel our subscription, the system doesn't work and the link doesn't open. Please cancel our subscription!!!!

macOS

kglad

Community Expert

no one can cancel for you. you must do it yourself.

if you have teams or enterprise subscription, contact the admin

if you have an individual subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

Jeffrey_A_Wright

Community Manager

Elmaddin, I am sorry, but before you can complete the cancellation process, the account will need to be updated and made current for the services already provided. Please see https://adobe.ly/4iRrDrm for information on how to update your payment information. Once the account is current, you can then complete the cancellation process referenced by Kglad at https://adobe.ly/41SxwhX. ^JW