Please CANCEL, I do NOT need it.

Forum|Forum|6 years ago
December 18, 2019
4 replies
960 views

Dear friends, in August I was trying just to open a single document my lawyer sent me in *.pdf format and downloaded Adobe, I have never used it since but, as I see, I pay monthly for subscription.
I do NOT work with these programms, I never use them!

I want to cancel this. I have read terms and conditions and it sounds like, when I cancel the prtogramm, I must pay for 50% of the time rest. I do not accept this, it is unfair because I really do NOT use it and there is noting to pay for. Please help me to solve this problem.

This topic has been closed for replies.

Correct answer Nancy OShea

It doesn't matter how often you use Acrobat. You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

E

Edgar263731357qe2

Participant

Yes i dont need anymore cancel my account asap. Appreciated for your action for this matter. Thank you

kglad

Community Expert

if you have no subscription, you can remove your account. here's info on how to do that, https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

if you have a subscription, and you want to cancel that subscription, you should understand possible fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel and then to cancel follow, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html or contact support per @John T Smith

Nancy OShea

Correct answer

Community Expert

It doesn't matter how often you use Acrobat. You agreed to pay for it for 1 year. If you wish to avoid a penalty fee for cancelling early, wait until the 12th month to cancel your subscription.

Log-in to your Adobe account below and click on Manage Plans.

https://account.adobe.com/plans

If you still require help, scroll down to the Contact Adobe button.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html